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L.M.B POLICIES

I strive to give you the most enjoyable shopping experience possible. To make sure that happens, my policies are fair, clear and transparent. Please read on to see all my policies below. 

Damages

I go to every effort to ensure that your item arrives in its original, whole state. However, accidents do happen. Therefore, please inspect your item upon receipt and contact me immediately if the item is damaged. I will need to see clear photos of the original packaging and the item to help me evaluate the situation and will aim to resolve the issue with you within 7 days from your first email.

Returns

I endeavor to photograph my works in natural light around my home to give you a true representation of them, so I hope you will be delighted with it when it arrives.


However, if you decide within 7 days of receiving the item that you want to return it, you able to do so.


To enable a refund I require that you: 

  • Pay for packaging and posting of return items

  • Return the item in the same condition that it was sent you. 

  • Be responsible for the item until it is received by me, therefore I strongly advise you to take photos of the item and packaging before sending and add postal insurance to item as I will not refund or replace the item if it is broken during transit back to me.

GDPR

I will request your full name, address plus a contact number and email address to enable me to complete the courier orders.

I will delete your name, address and contact details from my records 3 months after your receive your order to comply with G.D.P.R regulations.

I am not responsible for 3rd party G.D.P.R practices. If this is a concern to you, please contact them directly.

Functionality

My description of functional is:  something that used as a domestic tool. This includes bowls and dishes.


Please assume that most of my items, including bowls and dishes are decorative and not functional.


This could be due to many different reasons including, but not limited to: ceramic porosity and non-food safe glazes.  

The only exception are the plant pots as they have made with the intention to be functional.